Returns, Refunds & Cancellations

Quick Summary

• Cancellations: Contact us as soon as possible with your order number. We'll cancel if the order hasn't shipped yet.
• Refunds: Issued to your original payment method within 1–5 business days (some cases 2–20 business days depending on your bank).
• After shipping: Orders can't be canceled, but see our Returned Package (RTS) options below.

How to Cancel an Order

1. Submit a ticket with your order number (format: NEV123456)
2. State that you'd like to cancel
3. We'll cancel the order if it hasn't shipped yet and process your refund

Note: We don't offer a self-service cancellation option. Contact us with your order number and we'll let you know whether your order can be canceled based on its current status.

Refund Timelines

Method	Time to appear
Standard refund	1–5 business days
Some cases (bank-dependent)	2–20 business days

Refunds are processed to the original payment method. We'll attach a refund certificate to your ticket as proof.

Refund Deductions

In some cases (e.g., returned packages), service fees may be deducted:

• Shipping fees
• Adult signature fees
• Package protection fees

These are charged by the carrier and passed through. The exact deduction will be explained in your refund certificate.

Buyer's Remorse / Wrong Product

• If you grabbed the wrong product and the order hasn't shipped, contact us immediately and we'll cancel and refund.
• If the order has shipped and the item is unopened, unused, and in its original factory seal, you can request a return under Buyer's Remorse within 14 days of receiving your order.
• Products with defects or damage must be reported within 72 hours of delivery for return/replacement eligibility.

Final Sale Items

Clearance, Free Gifts, and Flash Sale items are Final Sale and cannot be returned or exchanged.

Exchanges

Exchanges are subject to a 20% restocking fee, and the customer is responsible for both the return shipping and the new shipping costs.

Return Shipping

• Approved returns must be shipped within 5 business days of approval.
• Write your order number on the outside of the return package.

Shipping Damage

• With Package Protection: eligible for 100% reimbursement per our website policy.
• Without Package Protection: eligible for 50% reimbursement per our website policy.

Warranty

After the 72-hour window, eligible hardware issues can be handled through the brand's official warranty program.

FAQ

Q: My order was canceled but I only got a partial refund.

A: A fee (e.g., package protection) may have been missed. Reply with your order number and we'll verify and refund the remainder.

Q: Can I cancel a duplicate order I accidentally placed?

A: Yes and we'll cancel the duplicates that haven't shipped. Provide ALL order numbers.

Q: Can I cancel my order?

A: Contact us with your order number and we'll check the order status. Whether your order can be canceled depends on its current status (e.g., whether it has shipped), and we'll confirm with you directly.

For orders returned to us due to failed delivery attempts, see our Returned Package (RTS) article.