Product Issues: Defective Items, Compatibility & Warranty

Quick Summary

All products we sell are 100% authentic. Most brands provide QR codes or other authentication methods on their packaging - verification methods vary by brand, so please check the packaging itself.
Product defects must be reported within 72 hours of receiving your order to be eligible for a return or replacement.
We don't offer vape juice samples, but we do offer affordable pricing and new-customer discounts.

Verify Your Product Is Authentic

Most brands provide a QR code or other authentication method on their packaging to confirm authenticity - verification methods vary by brand, so please check the packaging itself. Packaging may change when brands update their design - check the outer box for operating instructions or an included manual.

Reporting a Defect

To be eligible for a return or replacement:

Report the issue within 72 hours of receiving your order
Include your order number (format: NEV123456)
Describe the problem and provide photos/videos as evidence

After the 72-hour warranty window, we're unable to process a return or replacement directly. For brand-specific issues (e.g., Lost Mary, Geek Vape), we can point you to the brand's official support, and eligible hardware issues can be handled through the brand's official warranty program.

Compatibility Issues (Wrong Device / Wrong Pods)

If a product doesn't fit your device:

Check the product description for compatibility information before ordering
Contact us with your order number - we can help you identify which accessory or device is compatible
If the issue is a genuine defect (within 72 hours), we'll arrange a resolution

Common Product Questions

Q: Can I get a sample of vape juice?

A: No, we don't offer samples of vape juice. Prices are very affordable, so you're welcome to make a purchase - new customers can use WELCOME20 for 20% off their first order (cannot be combined with other codes).

Q: The brand changed the packaging. Is my product fake?

A: All products are authentic. Brands frequently update packaging - this doesn't indicate a counterfeit.

Q: My device is autofiring / not hitting properly.

A: If this happens within 72 hours of delivery, contact us with your order number and a video of the issue. We'll assist with a replacement or brand escalation.

If your issue is a refund for a defective order, we may offer a full refund to your original payment method (1–5 business days to appear).