Frequently Asked Questions: Business Hours, Contact & General Policy

Quick Summary

Business hours: Sunday-Thursday, 9:00 AM - 5:00 PM Pacific Time
Best way to contact us: Submit a support ticket
Accepted payment methods: Visa, Mastercard, American Express, JCB
New customers: use WELCOME20 for 20% off your first order

Business Hours & Contact

Item	Details
Hours of operation	Sunday-Thursday, 9:00 AM - 5:00 PM PT
Best contact method	Submit a support ticket
Website	eightvape.com

Please note: we may be slow to respond during peak periods - a ticket is always the most reliable way to reach us.

Payment Methods

We currently accept:

Visa
Mastercard
American Express
JCB

New Customer Discount

New customers eligible for the WELCOME20 code get 20% off their first order:

https://www.eightvape.com/new-customer-benefits/
https://www.eightvape.com/payment-methods/

WELCOME20 cannot be combined with other discount codes.

Shipping to Your State

We ship to all 50 US states, including:

California - all products currently in stock (flavored and tobacco) can ship to CA
Wisconsin, Florida, Puerto Rico - yes, we ship there

State taxes, where applicable, are shown at checkout.

Is EightVape Still in Business?

Yes, absolutely. We remain fully operational. Our website underwent an upgrade - if you can't log in to your old account, please register a new one (see our "Can't Log In" article). Our fulfillment warehouse, shipping process, and operations are unchanged.

Product Authenticity

All products are 100% authentic. Most brands provide QR codes or other authentication methods on their packaging - verification methods vary by brand, so please check the packaging itself.

Need help with something else? Check our other articles:

Where is My Order? Tracking Information
Payment Declined? Here's What to Do
Can't Log In or Create an Account?
Returns, Refunds & Cancellations