Can't Log In or Create an Account? (Website Upgrade Notice)

Quick Summary

Our website underwent a major system upgrade last year. The website address is the same, but customer account information from the old site could not be carried over.

If you can't log in, you'll need to register a new account.
Your order history is still stored in our system - our team can look it up for you.
If you had a membership level or reward points, contact us after registering and we can restore them.

How to Create a New Account

Go to: https://www.eightvape.com/my-account/
Click Register and create an account with your email address
If you run into any issues during registration, contact us and we'll help
After registering, contact us so we can restore your membership level and reward points if applicable

Reset Your Password

Use the password reset link:

https://www.eightvape.com/my-account/lost-password/?show-reset-form=true&action

If you don't receive the reset email, check your spam/junk folder. If it's still missing, reply to this ticket and we'll send you a new password reset link. For security, our team never sets or collects your password directly.

Troubleshooting Steps

If you're still having trouble logging in, try:

Incognito / private browsing mode
Clear your browser cache and cookies
Try a different browser (Chrome, Firefox, or Edge)
Switch networks (Wi-Fi - mobile data, or vice versa)

Seeing "Email Already Exists"?

You likely created an account before the upgrade. Use the password reset link above to reset your password.

Membership Level & Reward Points

Your membership level and reward points can be restored after you register. Points are checked for expiration first and converted per our current membership rules.

Where Are My Past Orders?

Order history from the old site can't be transferred to the new site, but all records remain stored in our system. Contact us with your email address and we can look up your order details (order number format: NEV123456 or EV123456).

Note: We are still in business and fully operational - the upgrade only affects account login, not our fulfillment or shipping.