Where is My Order? Tracking Information & Delivery Status

Quick Summary

• Orders are typically processed within 1–2 business days after payment is confirmed (up to 5 business days during sale/holiday peaks).
• Once shipped, you receive an email with the subject "Tracking Information or Note for your order from EightVape" containing your tracking number.
• Your order confirmation email (subject: "Your EightVape order has been received!") means your payment went through successfully - check your spam folder if you don't see it.

Step 1: Confirm Your Order Was Placed

After a successful payment, you receive a confirmation email from us. If you don't see it, please check your spam/junk folder.

Step 2: Find Your Tracking Number

Once your order status changes to "completed", your package has been shipped. We send a shipping notification email containing:

• The tracking number
• A tracking link

You can also find your order and tracking details by logging into your account on eightvape.com.

Step 3: Track Your Package

Click the tracking link in your email to track your package, or contact our support team with your order number and we'll help you check the latest status.

• Crossroads Courier (local Las Vegas delivery): https://crossroadscourier.com/contact/

Important: Adult Signature Required

All orders require an adult signature upon delivery (required by law to prevent underage vaping). Please make sure someone 21+ is available to sign when your package arrives.

If a delivery attempt is made and no one is available to sign, the package may be returned to our warehouse. Learn what happens next in our Returned Package (RTS) article.

Delivery Timelines

Stage	Time
Order processing (before shipping)	1–2 business days (up to 5 business days during sale/holiday peaks)
Carrier transit	2–7 business days depending on destination
Estimated total	Approximately 3–9 business days

Troubleshooting

Q: My tracking hasn't updated in a long time.

A: Tracking updates are provided by the carrier and can sometimes be delayed. Please contact our support team with your order number and we'll check the latest status for you.

Q: Tracking shows "delivered" but I never received it.

A: Check with household members/neighbors first, then reply to this ticket with your order number and we'll investigate. Please include your name and the amount paid; we may also ask for the last 4 digits of your payment card to verify the order. If your order number, email, and name are enough to verify the order, no payment details are needed.

Q: Tracking shows "delivery attempted" but no one was home.

A: Your carrier left a notice. You can usually schedule a redelivery online through the carrier's website. If the package is returned to us, we'll contact you with options.

Still need help? Submit a new ticket and include your order number (format: NEV123456) for the fastest assistance.